Here are the steps you need to follow to reinstall HotConfernce:

Windows XP:

- If you have and wish to keep your existing room list (for access to more HotConference rooms than Novasol's), you will need to backup the conference.db file located in c:\program files\conference\ folder.
- Uninstall HotConference from "Add or Remove Programs" in your windows Control Panel by selecting the "Audio/Video Conference" option in the dialog box. 
- Delete the following folder if it still exists:  C:\Program Files\Conference\.
- Delete any icons and archives of HotConference you might have on your desktop.
- Reboot your PC, Broadband modem and router (if you have one).
- Exit any firewall or anti-virus applications that are running (you can turn them back on after this testing).
- Download Conference.exe from your download link.
- Once the software is properly reinstalled, you can copy the conference.db back into the c:\program files\conference\ folder.


Windows Vista:

- If you have and wish to keep your existing room list (for access to more HotConference rooms than Novasol's), you will need to backup the conference.db file located in c:\program files\conference\ folder.
- Uninstall HotConference from "Programs and Features" in your windows Control Panel by selecting the "Audio/Video Conference" option in the dialog box. 
- Delete the following folder if it still exists:  C:\Program Files\Conference\.
- Delete any icons and archives of HotConference you might have on your desktop.
- Reboot your PC, Broadband modem and router (if you have one).
- Exit any firewall or anti-virus applications that are running (you can turn them back on after this testing).
- Download Conference.exe from your download link.
- Save it to your Desktop (or a folder you will remember).
- Right-click on the Conference.exe file.
- Select "Run as Administrator" from the options list.
- A pop-up box should appear requesting you click "Continue"; click "Continue."


That's it.  You should now have a fresh, updated copy of HotConference installed.  If you're still experiencing problems, please, send us an error message and/or screenshot so we can attempt troubleshooting.